In response to the requests of diverse customers and stakeholders of Net Japan Co., Ltd. (hereinafter referred to as “our company”),not only in Japan but also in the Americas, Europe, Asia, Oceania, and the Middle East (hereinafter referred to as “everyone”), we aim to establish a strong relationship of trust by providing high-quality services through the comprehensive strength of our Group.
To achieve that goal, we will collect your personal information as an extremely important information asset in a legal and fair manner, and will appropriately use, manage and protect them in accordance with the following.
This privacy policy (hereinafter referred to as “this policy”) discloses the purpose of use and explains the handling, etc. when handling personal information.

1.Compliance with laws and regulations
In order to protect personal information and guarantee security, we realize that it is necessary for all officers and employees to be completely informed to comply with laws and regulations regarding the handling of personal information and other norms.
2.Continuous improvement of compliance program
We have created a compliance program that includes matters related to the handling of personal information, and review it regularly, and continuously to try to improve it.
3.Scope of application
This policy applies to all personal information we handle in all countries and regions where we do business.
4.Types of personal information

We collect and handle personal information of the following types.

  • 1

    Contact information: Name, Address, Phone number, Fax number, Email address

  • 2

    Identifiable information: Date of birth (age), Gender, Nationality, Birthplace, Residence, Driver’s license, Photo, Passport, Visa or other government-issued identification documents, Background (Education, Resume, etc.), Company name, Job title, and Family members

  • 3

    Information for creating an on-line account: username, password, security questions and answers

  • 4

    Financial Information: Billing Address, Credit or Debit Card Numbers or Other Payment-Related Data, Bank Account Information

  • 5

    Service usage details and inquiry details

  • 6

    Location information and behaviors of network: IP address, mobile terminal location information, homepage access information, device settings, log information, usage time, browser version information, operating system, browsing history, user ID, browser type, cookie tracking, etc.

  • 7

    Audio or video information: Call details when on the phone with us, video from security cameras during your visit of our company.

  • 8

    Examination-related information: Information that is required to be collected by related laws and regulations, such as identity verification.

  • 9

    Preferences and Hobbies

  • 10

    Any other information you choose to provide directly to us when you use our services.

5.Ways we acquire personal information

We will collect your personal information by the following methods.

  • 1

    Provided by the users: by face-to-face, telephone, mail and email, application forms, contracts, on-line forms and questionnaires.

  • 2

    Provided by others: through companies in our group, outsourced companies, business partners, directly managed stores, affiliated stores, and service providers, etc.

  • 3

    Technical information acquired while using the service

  • 4

    Information acquired during business succession due to merger or other reasons.
    You may refuse to provide your personal information to us, but we may not be able to provide you with products, services or other benefits in some cases if you do not provide.

6.Basis of Use

We will utilize your personal information in any of the following cases:

  • 1

    Upon your consent

  • 2

    When necessary to fulfill a contract with you

  • 3

    When necessary to fulfill our legal obligations

  • 4

    When necessary to protect human life

  • 5

    When necessary for the legitimate interests of us or a third party. However, we will not process your personal information when your interests and fundamental rights and freedoms take precedence over those interests. For details of legitimate interests, please refer to [ 7. Purpose of Use of Personal Information]

7.Purpose of Use of Personal Information

We will use your personal information for the following purposes. When beyond the necessary scope for the fulfillment of these purposes of use, we will clearly indicate the information related to such purposes of use and obtain your consent in advance.

  • 1

    To appropriately respond to your requests for information materials, inquiries, and applications regarding our business, and business negotiations and proposals from our company.

  • 2

    To appropriately manage the contracts with you, and to respond to your exercise of your rights under contracts and laws and regulations, and to fulfill our obligations. Also, to appropriately respond to inquiries and conduct management required by law, etc., even after the termination of the contract.

  • 3

    To support and arrange for various procedures (financing, registration, administrative procedures, etc.) related to the provision of products and services.

  • 4

    To introduce our company and other companies, and introduce various products and services, questionnaires, etc. by direct mail, e-mail, etc.

  • 5

    To develop and improve products and services in order to provide better products and services.

  • 6

    To use for marketing analysis to ensure customer satisfaction.

  • 7

    To perform various types of management necessary for company business operations.

  • 8

    To request advice from professionals (lawyers, certified public accountants, licensed tax accountants, real estate appraisers, judicial scriveners, labor and social security attorneys, etc.)

  • 9.

    To appropriately and smoothly carry out our business and any incidental or related operations.

Besides the above, the following purposes of use apply to the personal information of applicants for employment.

  • For internship selection and employment selection such as interviews and examinations

  • To conduct recruitment activities by our group (including the provision and communication of seminar information and other information related to recruitment activities, and the use of such information in questionnaires, etc., for reference in our future recruitment activities).

  • To use the personal information of those who have been selected for employment because of the recruitment selection process as personnel information of our group after they join our company, and to conduct all matters related to personnel management, including human resource development and welfare benefits.

  • To conduct statistics and data analysis for recruitment operations

8.Protection and Management of personal information
We have established internal rules, etc., for the appropriate management of personal information, and take the utmost precautions to prevent the leakage of personal information outside of the company. In addition, our company implements an appropriate and reasonable level of security measures to protect personal information against risks such as unauthorized access, loss, destruction, and falsification.
9.Provision of Personal Information to Third Parties

Your personal information may be shared with the following third parties under certain circumstances.

  1. 1  Our group companies

    In order to respond to your requests, we may share the personal information described in this policy within our group companies for the purposes of use described in this policy.

  2. 2  Subcontractors and Professional Advisors

    We may share your personal information with other companies, agents, or contractors to provide services on our behalf or to assist us in providing products and services to you.

  3. 3  Business partners, company-owned stores, and affiliated stores

    We may share your personal information with business partners, company-owned stores, and affiliated stores in order to provide services jointly with other companies or to provide services to you under contract.

  4. 4  Business Transferee

    We may sell a part of our business to another company as part of our business restructuring. As a result, we may transfer, sell, or assign to a third party your personal information held in connection with the business.

    From time to time, our website may contain links to and from the websites of our business partners and others. These websites have their own privacy policies, and we have no authority over how they use your personal information. You should review the privacy policies of these third-party websites before providing them with your personal information.

10.Transfer to a Third Country
Your personal information may be transferred to and processed in countries or regions outside of your country of residence by us or by third parties listed in [9. Provision of Personal Information to Third Parties] for the purposes set forth in [7. Purposes of Use of Personal Information], including the countries that have different data protection standards than those applicable in your country of residence. To ensure that your personal information is treated securely and in accordance with this Policy and applicable data protection laws, we need to reasonably enter into appropriate agreements etc. required by applicable laws and regulations and take all necessary measures.
11.Your Rights

You may exercise the following rights to the extent required by law in your country or region of residence.

  1. 1  Notification of the purpose of use of personal information

    If you request us to notify you the purpose of use of your personal information, we will respond appropriately without delay in accordance with the law.

  2. 2  Access to personal information

    You have the right to ask us whether we have processed your personal information and, if so, you have the right to request access to your personal information held by us. You also have the right to obtain a copy of the personal information we processed. If you request disclosure of your personal information, we will respond appropriately without delay in accordance with the law.。

  3. 3  Correction of Personal Information

    You have the right to request us to correct or add to your personal information (hereinafter referred to as [correction, etc.]), if your personal information in our possession is inaccurate or incomplete. When you need to request us to correct or add your personal information, we will respond appropriately without delay in accordance with the law.

  4. 4  Deletion of Personal Information

    You have the right to request that we delete the personal information that we processed. However, we are under no obligation to do so if we need to retain such personal information to comply with any legal obligation or to exercise or defend any legal claim.

  5. 5  Restrictions on processing personal information

    You have the right to restrict our processing of your personal information if the personal information we hold is inaccurate, or if our processing is unlawful, or if we no longer need to process the personal information for a particular purpose. However, if we are under a legal or other obligation to delete your personal information, or if you do not want us to delete your personal information, we are under no obligation to take such action.

  6. 6  Data Portability

    You may obtain personal information that we maintain about you in a structured electronic format if (1) it is personal information that you have provided to us and (2) we are processing such personal information with your consent or to perform a contract with you. We reserve the right to obtain the personal information we hold about you in a structured electronic format and to transmit such personal information to another data controller if it is technically feasible to do so. We also reserve the right to transfer your personal information directly from us to another controller where technically feasible.

  7. 7  Withdrawal of Consent

    After you have given your consent to the processing of your personal information, you have the right to withdraw your consent at any time and without charge. This includes the right to opt out of marketing messages.

  8. 8  Formal objection

    You have the right to object to our processing of your personal information.

    If you wish to exercise this right, please contact us at the e-mail address listed in Section 15. In order to respond to your requests and for your own privacy and security, we ask you to provide us with the information necessary to verify your ID. If we are unable to verify your identity with the information you provide us and the information we have, we may ask you to provide additional information. We will endeavor to respond to your requests to exercise your rights in accordance with applicable laws and regulations.

    If you believe that we are not complying with applicable privacy laws, you have the right to file a complaint with the privacy regulator in accordance with applicable laws.

12.Retention Period of Personal Information
We generally retain personal information for as long as it is reasonably necessary for the specific business purpose. In some cases, we may be required to retain personal information for a longer time under laws or regulations applicable to our business. When personal information is no longer needed, we will delete it as soon as possible.
13.Special Provisions on the Japan Act on the Protection of Personal Information

If the handling of your personal information applies to the Japan Act on the Protection of Personal Information, the following conditions also apply.

  1. Joint Use of Personal Information

    We will jointly use the personal information described in [4. Types of Personal Information]; for the purposes described in [7. Purpose of Use of Personal Information]. The scope of the joint use of personal information shall be [ 1. Our group of companies] among the destinations specified in [ 9. Provision of Personal Information to Third Parties].

    We will not disclose or provide your personal information to third parties without your consent, except for joint use, disclosure to subcontractors, and cases permitted by law. Further, please refer to “Shared Use of Affiliated store Information” for information on the joint use of affiliated store information (affiliated stores who use payment services). Net Japan, Inc. is responsible for the management of shared personal information.

This website uses cookie on some pages. Cookie is a mechanism for confirming a customer by sending small data file to the hard disk or memory of the customer’s computer through a web browser. We use cookie for the following tools in order to maintain the basic functions of the website (login and information browsing) and to understand the usage status of customers. The information collected, recorded, and analyzed by the tool provider company will not include any information that identifies a specific individual. In addition, such information is managed based on the privacy policy of the tool provider company.

  1. ・Location of Use

    The following tool is used in this website.

  2. ①Google Analytics

    ■Tool Provider:Google Inc.
    ■Google Analytics Terms of Service
    ■Google Privacy Policy
    ■Information collected through this tool: Website usage of the user (access status, traffic, routing, etc.)

15.Person responsible for managing personal information and cookie policy
Net Japan, Inc.
General Affairs Department
16.Personal Information and Cookie Policy Inquiry Desk
Net Japan, Inc.
General Affairs Department

Concerning Updates of this Policy
This policy may be updated. Please check the date of the latest update.
Last update date:  July 1, 2022